SHIPMENT & RETURNS

We have made our packaging small enough to fit through your mailbox, so you don’t have to be at home to receive your products. All our products are shipped securely from The Netherlands with track & trace service.

Free shipping on all orders of € 50 or more (for the Netherlands only)

Country	Shipping Cost	Delivery
The Netherlands Belgium Luxembourg Bulgaria Cyprus Denmark Germany Estonia Finland France Hungary Ireland Italy Latvia Lithuania Austria Poland Portugal Romania Slovenia Slovakia Spain Czech Republic United Kingdom Sweden Canada United States Other International countries	€ 3,95 € 9,00 € 13,00 € 32,00 € 31,00 € 15,00 € 9,00 € 32,00 € 23,00 € 15,00 € 24,00 € 37,00 € 18,00 € 33,00 € 33,00 € 14,00 € 24,00 € 35,00 € 31,00 € 24,00 € 21,00 € 21,00 € 21,00 € 15,00 € 19,00 € 25,00 € 25,00 € 30,00	24 hours 24 hours 24 hours 4-7 days 4-7 days 3-4 days 2-3 days 4-6 days 2-4 days 2-3 days 3-5 days 2-3 days 3-5 days 3-6 days 4-6 days 2-3 days 2-5 days 3-5 days 4-7 days 3-5 days 3-5 days 3-5 days 3-5 days 2-3 days 2-3 days 5-6 days 3-6 days 1-2 weeks

RETURNS

You have the right to return your purchased products, within fourteen (14) days after the products have been delivered to you. Products can only be returned if they are unused, undamaged and have an unbroken seal and must be returned in its original packaging and in its original packing slip. The customer is responsible for the return shipment and its costs. Please read our full return policy on our terms & conditions page.

Products can be returned by sending an e-mail to customerservice@chromestiletto.com, including the following information:

• -order number;
• -name;
• -delivery address;
• -phone number;
• -e-mail address.

After receipt and acceptance of this e-mail, you will receive a Return Authorization number (“RA number”). This number must be visible on the outside of the package. Take the package to a carrier of your own choice and arrange the shipment to our office:

Chrome Stiletto
Hurksestraat 19, unit 2.30
5652 AH Eindhoven
The Netherlands

We advise you to keep hold of your receipt and track & trace details. Chrome Stiletto cannot be held responsible for any return packages, which are lost and/or damaged.

When the total order amount of the customer is € 50 or higher in the Netherlands, no shipping fee will be charged. However, when it appears that products of the same order are returned, bringing the total order amount below € 50 the shipping costs incurred will be deducted from the refund amount to credit.